info@neuracreations.com +254 726 446 598
E-commerce Industry

Multi-Vendor E-commerce Marketplace

How we built a multi-vendor e-commerce platform connecting 150+ Kenyan artisans with customers worldwide, featuring M-Pesa checkout and real-time inventory management.

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200%

Sales Growth

150+

Active Vendors

5,000+

Products Listed

15+

Countries Served

The Client

A social enterprise focused on empowering Kenyan artisans by connecting them with global markets. They wanted a platform where local craftspeople could sell handmade products directly to customers worldwide.

The Challenge

The client had been using social media and WhatsApp to sell products, but this approach had significant limitations:

No Centralized Catalog

Products scattered across WhatsApp and Instagram, making discovery difficult

Manual Order Processing

Orders tracked in notebooks, leading to errors and missed sales

Payment Collection Issues

No secure payment system for international customers

Vendor Management Chaos

No way for artisans to manage their own products and orders

Project Details

  • Industry E-commerce / Retail
  • Location Nairobi, Kenya (Global Reach)
  • Project Duration 3.5 Months
  • Team Size 4 Developers
  • Platforms Web (Responsive)

Product Categories

What's Sold on the Platform

Leather Bags

Jewelry

Home Decor

Art & Paintings

Clothing

Baskets

Our Solution

What We Built

A complete multi-vendor e-commerce ecosystem for Kenyan artisans

Multi-Vendor Marketplace

Each artisan gets their own store page with branding, product listings, and reviews. Customers can shop from multiple vendors in a single cart.

Vendor Dashboard

Easy-to-use dashboard where vendors add products, manage inventory, process orders, and track earnings. Works on mobile phones.

Multiple Payment Options

M-Pesa for Kenyan customers, card payments via Pesapal, and PayPal for international buyers. Automatic currency conversion.

Inventory Management

Real-time stock tracking with low-stock alerts. Automatic out-of-stock hiding. Variant management for sizes and colors.

Shipping Integration

Integrated with DHL, Sendy, and local couriers. Automatic shipping cost calculation. Order tracking for customers.

Reviews & Ratings

Verified purchase reviews, vendor ratings, and product Q&A. Builds trust and helps customers make decisions.

Payments

Integrated Payment Methods

We integrated multiple payment options to serve both Kenyan and international customers, ensuring smooth checkout experiences.

M-Pesa Pesapal PayPal Card Payments Cash on Delivery

Screenshots

Platform Overview

Homepage - Featured Products

Product Detail Page

Vendor Dashboard

Checkout with M-Pesa

Technology

Tech Stack Used

We built on proven e-commerce technologies optimized for performance and SEO, crucial for driving organic traffic and conversions.

WooCommerce
WordPress
Dokan Multi-Vendor
M-Pesa Daraja API
Pesapal
PayPal
AWS
Cloudflare CDN
Africa's Talking SMS
Yoast SEO

Development Process

Project Timeline

We used an iterative approach, launching a basic store quickly and adding features based on real vendor and customer feedback.

Week 1-2: Discovery & Design

Interviewed artisans, designed user flows, created wireframes and mockups

Week 3-4: Core Store Setup

WooCommerce setup, theme customization, product categories, basic checkout

Week 5-6: Multi-Vendor Implementation

Vendor registration, vendor dashboard, commission management, payouts

Week 7-10: Payment & Shipping

M-Pesa integration, Pesapal, PayPal, shipping zones, rate calculation

Week 11-14: Testing & Launch

Vendor training, product migration, SEO optimization, performance tuning, go-live

Impact

Results Achieved

Measurable improvements after 9 months of operation

200%

Sales growth compared to WhatsApp/Instagram selling

150+

Active vendors selling on the platform

15+

Countries with customers, from USA to Australia

4.8/5

Average product rating from verified buyers

"Before NeuraCreations, I was selling through WhatsApp and losing track of orders. Now I have my own online store, customers from around the world, and I can see exactly how my business is doing. They even trained me to add products myself. This platform changed my life."
Grace Akinyi

Jewelry Artisan, Kisumu

Frequently Asked Questions

Common questions about e-commerce development in Kenya

E-commerce website development in Kenya costs between KES 100,000 to KES 2,000,000 depending on features. A basic online store with M-Pesa starts at KES 100,000, while a multi-vendor marketplace with vendor dashboards, inventory management, and mobile apps costs KES 800,000 to KES 2 million. NeuraCreations offers payment plans for Kenyan businesses.

Yes, we integrate M-Pesa into all our e-commerce solutions. Customers can pay via STK Push (Lipa na M-Pesa), and payments are confirmed in real-time. We also integrate card payments via Pesapal, Flutterwave, and PayPal for international customers.

A basic e-commerce website takes 4-6 weeks to build. A multi-vendor marketplace with custom features takes 3-4 months. We can launch an MVP (Minimum Viable Product) in 4 weeks and add features iteratively based on customer feedback.

Yes, we offer ongoing maintenance and support packages starting at KES 15,000/month. This includes hosting, security updates, bug fixes, performance monitoring, and 24/7 technical support. We also offer training for your team to manage products and orders.

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Let's discuss how we can build an e-commerce platform that grows your sales and reaches customers worldwide.

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